Frequently asked questions
Am I allowed to bring my family and children onbaord the cruise with me?
Yes, Children and family are welcome to join you on the cruise but there are only 20 available spots for the Woman Be Healed event.
Do I have to pay gratuity?
Yes you do! Gratuity/Tips is $70, you can either pay this amount before the cruise or on the cruise.
Do I have to get get insurance?
No, but insurance is recomended?
Can I get a refund?
Yes, you can absolutly get a refund on Carnival Cruise payments. But the $20 event regestration fee is non-refundable
Do I need to get a passport?
You don't need a passport if you are a resident of the United States
What if the cruise is canceled by carnival, can i still attend Woman Be Healed?
Yes, if the cruise is canceled by Carnival then Woman Be Healed with be on May 8th, 2021 in San Marcos, TX
What forms of document do I need?
Proper travel documentation is required at embarkation and throughout the cruise. Even though a guest has completed registration using Online Check-in, it is still the responsibility of the guest to present the required travel documents at the time of embarkation. Guests should check with their travel agent and/or government authority to determine the travel documents necessary for each port of call. Any guest without proper documents will not be allowed to board the vessel and no refund of the cruise fare will be issued. Carnival assumes no responsibility for advising guests of proper travel documentation.
Carnival highly recommends that all guests travel with a passport valid for at least six months beyond completion of travel. This will enhance the debarkation experience as delays may be expected upon return to the United States for those without one. Additionally, this will enable guests to fly from the United States to meet their ship at a foreign port should they miss their scheduled port of embarkation and allow guests who must disembark the ship before their cruise ends due to an emergency to fly back to the United States without significant delays and complications.
For cruises that begin and end in a U.S port, the following WHTI-Compliant Documents are acceptable for cruise travel. These standard forms of documentation will enable the Department of Homeland Security to quickly and reliably identify a traveler. If a picture I.D. is not affixed to the WHTI-compliant document, a picture I.D. is required (a valid, unexpired government-issued photo I.D. for all guests 16 years of age or older). If the cruise includes air travel to or from Canada, a valid, unexpired U.S. passport is required.
State Enhanced Driver's License
Certificate of U.S. Naturalization
Native American Indians
For cruises that visit Martinique, guests going ashore are required to carry a valid, unexpired passport. .
Also acceptable for cruise travel (for cruises that begin and end in a U.S port), U.S. citizens can show proof of citizenship, such as a birth certificate issued by a government agency and accompanied by government-issued photo identification. If the cruise includes air travel to or from Canada, a valid, unexpired U.S. passport is required. Guests who have committed or been convicted of a crime may not be allowed into Canada - for more information, click here.
All persons are required to carry a valid, unexpired U.S. passport for air travel to or from the United States, Canada, Mexico, the Caribbean and Bermuda. The passport requirement does NOT apply to U.S. citizens traveling to or returning directly from a U.S. territory. (Puerto Rico and the U.S. Virgin Islands: St. Thomas, St. John and St. Croix).
Effective October 1, 2021, the U.S. Department of Homeland Security will require every state and territory resident to present a REAL ID-compliant driver’s license or another acceptable form of identification, such as a passport or enhanced driver’s license, to go through airport security and board a flight within the U.S. If you will be flying to one of our cruise homeports within the U.S. on/after this implementation date, please ensure you have an acceptable document for your air travel. Visit www.tsa.gov/real-id for more information.
Note: Additionally, all guests must still have WHTI-compliant travel documents (proof of citizenship and/or appropriate visas) in order to cruise.
Names on Travel Documentation
It is important that the guest's full name (first name and last name) on the cruise and airline tickets be the same as the guest's non-expired government-issued photo I.D. they plan to use for travel identification. In the event of a different name on the cruise/airline ticket and the guest's photo I.D. as a result of a marriage, divorce or a legal name change, documentation (original or clear, legible copy) supporting this change is required (at embarkation), such as a marriage certificate, marriage license or legal name change court document. Failure to bring documentation bridging the name differences could result in denial of boarding.
Note: For newly married or soon-to-be married brides, we strongly recommend that if the non-expired government-issued photo I.D. is in the maiden name, the cruise booking be made in the maiden name (do not include the married name); If the reservation was made in the married name, but the non-expired government-issued photo I.D. is in the maiden name, documentation (original or clear, legible copy) supporting this change is required (at embarkation), such as a marriage certificate or marriage license. Failure to bring documentation bridging the name differences could result in denial of boarding.
Traveling with Minors
When traveling with a minor where one parent or both parents or legal guardians are not cruising, we strongly recommend bringing an original signed letter from the absent parent(s) or legal guardians authorizing the minor to travel with you. If there is no second parent with legal claims to the minor (due to sole custody, deceased, etc.) other relevant paperwork, such as a court decision, death certificate, birth certificate naming only one parent, would be useful to bring in place of a signed letter. This will expedite processing by the Department of Homeland Security.
Citizens of U.S. Territories and Commonwealth
Guests will follow the same travel documentation requirements. U.S. Territories and Commonwealth include: Puerto Rico, Guam and the U.S. Virgin Islands (St. Thomas, St. Croix and St. John), America Samoa, Swains Island and the Commonwealth of the Northern Mariana Islands.
Valid U.S. Passport
U.S. citizens may present a valid, unexpired U.S. passport when traveling via air, land or sea. Carnival highly recommends that all guests travel with a passport valid for at least six months beyond completion of travel.
Guests may apply for passports at passport-acceptance facilities nationwide. For information about U.S. Passports, visit http://travel.state.gov/content/passports/english/passports.html.
Expedited passport services are also offered by VisaCentral. For more information, visit www.visacentral.com/carnival or call 877-559-4875 and identify yourself as a Carnival Cruise Line guest and mention ‘Carnival Account 75020’ for discounted rates on VisaCentral service fees.
The Passport Card
The passport card cannot be used to travel by air outside the United States.
U.S. citizens may present a limited-use, wallet-size passport card. The passport card will only be valid for land and sea travel between the United States and Canada, Mexico, the Caribbean region and Bermuda.
State Enhanced Driver's License (EDL)
The State Enhanced Driver's License cannot be used to travel by air outside the United States.
Several states are working with the Department of Homeland Security to develop an EDL for U.S. citizens residing in their states. This document will denote both citizenship and identity and will facilitate the entry process at land and sea ports of entry. The words ‘Enhanced Driver's License’ as well as the American flag will appear on the license. The following states issue this type of WHTI-compliant document: Michigan, Minnesota, New York, Vermont and Washington.
A Driver's license with a gold circle with star cutout in the right upper corner is a Real ID driver's license; it is not an Enhanced Driver's license and cannot be used as proof of citizenship but can be used as picture identification.
Original Certificate of U.S. Naturalization and a Government-Issued Photo I.D.
The Certificate of U.S. Naturalization (form N-550 or N-570) is a document issued by the U.S. government (USCIS) as proof of a foreign born person who has obtained U.S. citizenship through naturalization (a legal process of obtaining a new nationality). Photo copies of the original document are unacceptable.
Native American Indians
These cards cannot be used to travel by air outside the United States.
Form I-872 American Indian Card
OR, Enhanced Tribal Card (when available)
Traveling with a Birth Certificate AND Photo Identification
Birth Certificate Information
The following are acceptable:
An original or copy of a birth certificate issued by a government agency (state/county/city) or the Department of Health and Vital Statistics
A clear, legible copy (photocopy) of a birth certificate that was originally issued by a government agency (state/county/city) or the Department of Health and Vital Statistics. The copy does not need to be notarized or certified.
Birth Certificate Card
A Consular report of Birth Abroad
Internationally adopted children (under the age of 18): If the adoptive parent was not issued a birth certificate, we will accept as proof of citizenship, a Certificate of Citizenship by the U.S. and adoption paperwork. A Certificate of Citizenship is issued by the U.S. once the adoption is finalized.
Guests may obtain a copy of a birth certificate by contacting: The Department of Health and Vital Statistics at: www.vitalchek.com. If the guest has laminated their birth certificate, it is acceptable.
Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship and are not accepted by U.S. Customs and Border Protection. Guests from Puerto Rico either need to present a WHTI-compliant document or a government-issued photo I.D. with a validated birth certificate issued after July 1, 2010.
A non-expired government-issued photo I.D. is required of all guests 16 years of age and older. The following are acceptable:
Driver's License (a temporary Driver's License with photo is acceptable)
School/Student I.D. (acceptable for guests 16/17/18 years of age)
Government-issued identification card including a U.S. Military I.D. with photo (city/state/federal)
Government-issued Trusted Traveler Program Membership Card (NEXUS/SENTRI/FAST) - for photo identification use only
Unacceptable Forms of Documentation
Copies of any WHTI-Compliant document
Driver's License as the only proof
A temporary driver's license (paperwork without a photo I.D.)
Voter's Registration Card
Trusted Traveler Program Membership Card (NEXUS/SENTRI/FAST) - may be used for photo identification use only
U.S. Military I.D. as the only proof
A Dependent Military I.D. that is issued to the spouse and children of military personnel is not acceptable
U.S. Military Discharge Papers
No Record of Birth certificate: a certificate issued by the Department of Health and Vital Statistics showing that they have no records on this person
Hospital certificate, hospital-issued birth notice, Certificate of Live Birth, live record of birth or announcement of birth
How much luggage can I bring?
To help you plan, we suggest you limit your luggage to a maximum of one bag per person, if traveling on cruises of 3-5 days duration, and no more than two bags per person, for cruises of 6 days or longer. In addition, you must personally carry-on any boarding documentation (passports, Visas, I.D), valuables, medications and items which require special handling.
Guests who are scheduled to arrive at the terminal before 1:30 PM, usually check their bags with a porter so they can be free to enjoy lunch on Lido Deck before access to their stateroom is granted.
Checked baggage service is only available until 2 hours before the ship's published sailing time (printed in the cruise documents). Guests arriving after this time will be responsible for taking their bags on board.
Each checked suit case and carry-on suit case should not weigh more than 50 pounds, and when lying flat, bags must not exceed 16 inches high by 24 inches wide (the length of the bag is not a factor). For security screening purposes, all luggage should be unlocked. Oversized luggage and locked luggage may cause delivery delays.
Personalized luggage tags are included in the guest’s Electronic Documents (available once online check-in is completed). It is not necessary to print the tags in color.
Carnival luggage tags must be affixed to your baggage prior to arriving at the terminal. Additional tags can be obtained at curbside from the porter. Porters will re-tag any luggage tag with a TBA cabin assignment.
Curbside porters are customarily provided a $1 tip per bag. They are not employees of Carnival and should a guest experiences any problems, they must report it to porter management on site.
Since the screening and movement of large coolers through embarkation is an impediment to the boarding and security screening process, large coolers are not permitted as carry-on or checked luggage. Small, personal-sized coolers, no larger than 12 inches x 12 inches x 12 inches, for the purpose of housing small quantities of non-alcoholic beverages and/or medications are permitted as carry-on luggage.
Airline Luggage Restrictions
If traveling by air, guests are encouraged to contact the airlines directly to determine luggage restrictions and fees.
What do I pack?
To help you plan, on cruises of 3-5 days, please limit your luggage to a maximum of one bag, per person. On cruises of 6 days or longer, no more than two bags, per person. Each checked bag and carry-on bag should not weigh more than 50 pounds and, when lying flat, bags must not exceed 16 inches high, by 24 inches wide (the length of the bag is not a factor). For security screening purposes, all luggage should be unlocked. Oversized luggage and locked luggage may cause delivery delays.
You must personally carry-on any boarding documentation (passports, visas, I.D), valuables, medications and items which require special handling or that you need access to while your checked luggage is being delivered. And don't forget your personal toiletries (travel size or standard container size).
There are a number of must-pack items that we recommend every cruiser consider when preparing for a Carnival cruise. Before you get started, check out our What to Wear section and research the weather forecast for the ports you’ll be visiting to determine exactly what you will need to bring. In addition, here are some other recommended items:
Collapsible daypack or bag
Rain jacket or poncho and/or small umbrella
Sunscreen and insect repellent
Translation and guide books
Books and magazines
Binoculars (to see the beautiful wildlife in Alaska)
Checked baggage service is only available until 2 hours before the ship's published sailing time (printed in the cruise documents). Guests arriving after this time will be responsible for taking their own bags on board.
What Not to Pack
In order to maintain a safe and secure environment, Carnival prohibits certain items on board, such as weapons, candles, irons, alcohol, or other dangerous goods. Carnival conducts security safety scanning of all luggage and if prohibited items are found, they will be removed and disposed of and no compensation will be given. Please review our list of Prohibited Items before shutting your suitcase.
What should I wear?
While your destination, cruise plans and personal style will dictate which outfits you bring, there are a number of must-pack items we recommend every cruiser consider when preparing for their cruise vacation.
What to Wear - Daytime Attire
Casual attire is the order of the day. We suggest the following:
Shorts and capris
Tee shirts, polo shirts, blouses and tops (short sleeved or sleeveless)
Khakis and jeans
Light-weight sweater or jacket
Bathing suits and cover up
For cooler weather, clothing that can be layered, scarves and gloves. If visiting religious sites in Europe, ladies must cover their knees and shoulders
Hat or visor
Comfortable shoes, sneakers, sandals and flip-flops. We suggest rubber-soled, low heeled or flat shoes. Select activities/shore excursions may require closed-toe shoes. The use of any footwear with wheels is prohibited on board our ships
The Lido Restaurant is open daily for breakfast and lunch and has a more relaxed dress code than the main dining room(s); however, shirts, bathing suit cover ups and footwear (including flip-flops) must be worn at all times
What to Wear - Evening Attire
Following is the dress code in the main dining room(s) for both men, women and children:
“Cruise Casual” Dress Code
Men: sports slacks, khakis, jeans, long dress shorts and collared polo shirts
Women: summer dresses, casual skirts, pants, capris, dress shorts, jeans blouses and tops
Not permitted: cut-off jeans, men’s sleeveless shirts, tee-shirts, gym or basketball shorts, baseball hats, flip-flops and bathing suit attire
Be sure to bring a red or blue outfit or a top for our Mega Deck Party.
“Cruise Elegant” Dress Code (formal evenings)
2-day to 5-day cruise: one “Cruise Elegant” evening
6-day or longer cruise: two “Cruise Elegant” evenings
The first “Cruise Elegant” evening is scheduled for the second or third evening of the cruise and the second “Cruise Elegant” evening is the second or third evening prior to the end of the cruise, itinerary schedule permitting.
Men: dress slacks, dress shirts, and we also suggest a sport coat; men may also wish to wear a suit and tie or tuxedo
Women: cocktail dresses, pantsuits, elegant skirts and blouses; ladies may also wish to wear an evening gown
Not permitted: jeans, men’s sleeveless shirts, shorts, tee-shirts, sportswear, shorts, baseball hats, flip-flops and bathing suit attire
The Steakhouse: The dress requirements for the Steakhouse follows the dress code specified for the main dining room(s); if the evening is specified as “Cruise Casual,” shorts are not permitted.
All guests are expected to ensure their clothing and accessories are respectful to fellow guests. Specifically, items worn during the cruise should not contain any message that may be considered offensive or contain nudity, profanity, sexual innuendo/suggestions. In addition, clothing/accessories should not promote negative ethnic or racial, commentary, or hatred or violence in any form.
Holidays/Events, Carnival Journeys
Carnival knows how to celebrate! Feel free to bring a special outfit for our December “Ugly Sweater Contest,” “Frightfully Fun” Halloween cruises or to show your team spirit when there are big sporting events.
Carnival Journeys cruises feature Throwback Sea Day, in which we go back in time to relive the ‘80s so dig out those outrageous outfits! On cruises six days and longer, you can channel the ‘80s vibe in our ‘80s Rock-N-Glow Deck Party.
Can I get WiFi onboard?
To keep you connected while at sea, all ships provide satellite internet access at our internet cafés and through the bow-to-stern ship-wide Wi-Fi network.
What kind of plans do you have?
Social Wi-Fi Plan
>Access the most popular social websites and applications including Facebook, Twitter, Instagram, Pinterest, LinkedIn, Facebook Messenger, WhatsApp, Snapchat and the most popular airline sites.
>Does not include access to most websites, email, video and music streaming services (i.e., Netflix, Hulu, Spotify, Pandora), iMessage, Skype, cellular-network-dependent Wi-Fi calling and FaceTime services.
Pre-cruise: $6.80 USD, per day | $7.60 USD, per day on Carnival Horizon®, Carnival Magic® and Carnival Sunrise™
Onboard: $8.00 USD, per day
Onboard 24 hour plan: not available
Value Wi-Fi Plan
>Access popular social websites, email and applications including Facebook, Twitter, Instagram, Pinterest, LinkedIn, Facebook Messenger, WhatsApp, Snapchat and the most popular airline sites as well as news, entertainment (not including streaming sites), sports, weather, banking and finance
Post pictures of your trip and make your friends jealous (using the faster speeds of the Social Plan).
>Does not support Skype or video and music streaming (i.e., Netflix, Hulu, Spotify, Pandora), cellular-network-dependent Wi-Fi calling and FaceTime services.
Pre-cruise: $10.20 USD, per day | $10.80 USD, per day on Carnival Horizon®, Carnival Magic® and Carnival Sunrise™
Onboard: $12.00 USD, per day
Onboard 24 hour plan: $16.00 USD
Premium Wi-Fi Plan
>Premium Wi-Fi plan provides access to all sites under the Social and Value Plans at the fastest possible connection (3 times faster than the Value Plan). Supports Skype calling where coverage allows. Does not support video and music streaming (i.e., Netflix*, Hulu, Spotify, Pandora), cellular-network-dependent Wi-Fi calling and FaceTime services. Carnival Vista®, Carnival Horizon® and Carnival Sunrise™ are Netflix enabled, so you can use the Netflix app and your Netflix account to watch your favorite shows.
Pre-cruise: $14.45 USD, per day | $13.60 per day on Carnival Horizon®, Carnival Magic® and Carnival Sunrise™
Onboard: $17.00 USD, per day
Onboard 24 hour plan: $25.00 USD
*Pricing is based on cruise-long plans and are subject to change without prior notice.
Guests can upgrade from one plan to another and use multiple devices, per plan, including their smart phone, laptop or the shipboard internet café, but only one device can be used at a time.
How to purchase a plan?
Pre-cruise: Pre-purchase internet plans at a discounted rate online via the 'Manage My Booking' tab on carnival.com or send as a gift to family and friends through The Fun Shops™. Guests must purchase a plan that covers the entire duration of their cruise. Plans may be pre-purchased online up to 11:59pm ET, the day before embarkation. Daily plans are available for purchase on board.
On Board: Turn on your device's Wi-Fi feature and access the Wi-Fi settings to receive instructions on how to purchase our plans.
What restrictions are there?
Please note that as our services are carried via satellite, there are a few limitations compared to your home network.
>Only one device at a time can connect to Wi-Fi
>Satellite internet speed may vary depending on location and time of day
>Access to certain sites such as mature or violent content is blocked
>VPN connections are not supported. Discuss your VPN limitations with your company’s IT department if you are planning to work while sailing. We are not able to change your settings on board
>Pricing for plans purchased pre-cruise vary from plans purchased at time of sailing
>No refunds after plan is activated on board
What are some tips to improve the experience?
>Once on board, turn on airplane mode and connect to Carnival Wi-Fi. By using airplane mode in settings, you avoid roaming fees charged by your carrier
>To benefit from faster speeds, turn off background app data services and updates
>Get the most from your cruise internet time and your trip — make sure you are powered up and prepared before you board the ship. Here are a few things you want to remember to pack for your cruise:
>Wi-Fi enabled laptop and mobile devices
>Power supply for each of the devices you are bringing with you
>Data cables to transfer pictures
Do you have public computers on board?
Publicly accessible computers (Microsoft Windows based) with standard internet browsers, are available 24 hours a day. These may be used with your existing internet plan. MS Office or other specific software is not offered and you may not install your own software. Printing is offered at no charge.